Service Plans - Bruker Optics

At Bruker, we know that your instrument represents a significant investment, and taking an active role in maintaining it, will help you protect this investment. Proper maintenance will help extend the life of your system, preserve its operation and assure less down-time and productivity.

Our instruments are designed to provide years of dependable trouble-free operation, but should a problem occur, a network of Bruker companies and representatives throughout the world are ready to promptly respond to your needs. Professional installations and high standard of post-delivery services are our commitments to our customers.

Service is available either on a Time & Material basis or as an extended Manufacturer Service Agreements (MSA). Your MSA takes over when your original warranty has expired. Bruker Optics offers two essential service plans to provide a predictable fixed cost for preventative maintenance and repair service delivered by experienced and certified professionals. In addition, these plans provide full technical support, optional software and validation updates.

Service Support Plan Details
Plan Features		Service Plan	Preventative Maintenance Plan
General Plan Features	Factory certified engineers	+	+
	Service record databases	+	+
	Technical support coverage	+	+
	One annual scheduled preventative maintanance visit	+	+
	10 % discount on spare parts (Excludes some items. see contract)	+	+
	Instrument safety and specifications check	+	+
	Instrument firmware update	+	+
	Replacement of desiccant cartridge	+	+
	Exchange of NIR source during maintenance visit (Only for MATRIX Series and MPA instruments, cost included)	+	+
	10% discount on all other replaceable consumables	+	+
	Additional maintenance visits	Option	Option
Service & Repair Visits	Unlimited service repair visits	+	--
	48 Hour Priority Response (Some restrictions apply, please see your service contract for details)	+	--
	Cost of service and repair parts (Costs for all spare parts which are defective or need to be replaced are included. Some items are excluded, please see your service contract for details)	+	--
	10 % discount on spare parts, repairs and service costs	--	+
Other Options	Certified reference standard rentals System validation services, validation manual updates OPUS software updates

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Bruker Optics Service Plans

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